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When you have a subscription for Windows 365, this tile opens Help and support for Windows 365.For more information on Service Requests, see Admin support for Microsoft Managed Desktop. If you are a Microsoft Managed Desktop customer, selecting that tile for Microsoft Managed Desktop related issues will take you to the Service Requests page.
Change requests to the configuration of Microsoft Managed Desktop devices. Information requests for the Microsoft Managed Desktop tenant or configuration. This tile is available only to Microsoft Managed Desktop customers. Co-management workloads with Intune or Configuration Manager as the management authority. Tenant attach for Configuration Manager devicesįor issues with on-premises Configuration Manager, open your case at. Endpoint analytics for Configuration Manager devices. The following information can help you choose the correct focus: On the Help and support pane, select a tile to focus support on the scenario you are seeking assistance for. The following image is an example of accessing help and support for Microsoft Intune by navigating to the Endpoint security node for Intune, and then selecting Help and support: Then, select Help + support to open the Help and support pane Go to Troubleshooting + support > Help and support to open the Help and support pane.įrom any node in the admin center, select Help and support to open the Help and support pane.įrom any node in the admin center, select the ? icon in the upper-right corner to open the Help pane. Private cloud for government, which is also known as a sovereign cloud like Azure Government: Use įrom within the admin center, use one of the following methods to access Help and support:. The link you use depends on how your tenant is hosted: Use one of the following links to open the Microsoft Endpoint Manager admin center. Before you open a request with Intune support, make sure you configured the other product correctly. For information about Azure AD roles and permissions that are required to create a support ticket, see administrator roles in Azure Active Directory.įor technical support with third-party products that work with Intune (like Saaswedo, Cisco, or Lookout), contact the supplier of that product first. They can't file support tickets, even when granted the correct action. To create and manage a support incident, your account must have an Azure Active Directory (Azure AD) role that includes the action. With administrative access to the admin center, you can use the Help and Support option to file an on-line support ticket for a supported service. 
Phone support and online billing support are available in additional languages. Online technical support is available in English and Japanese.
Support is available both online and by phone for paid and trial subscriptions. You can access support for all of these from the Microsoft Endpoint Manager admin center. Microsoft provides global technical, pre-sales, billing, and subscription support for device management cloud-based services, including Intune, Configuration Manager, Windows 365, and Microsoft Managed Desktop.
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